Before Your First Visit

1. Watch for your portal invitation. It arrives by email after your appointment is set. Check spam or promotions if you don't see it within a day.
2. Set up your portal login. For patients aged 13–17, a parent or guardian completes this step.
3. Complete every form assigned to you in the portal. They're short, and the portal shows you what's left.
4. Add your insurance and photo ID information. This lets us verify your specific benefits before you're seen.
5. Finish at least 24 hours ahead. That gives our team time to review everything before your appointment.

If you don't think your paperwork will be finished in time, no problem — you can reschedule yourself online in about a minute, no phone call needed. Pick a new time that gives you room to complete everything in the portal first.

Reschedule my appointment online

If your visit is coming up and paperwork is still outstanding, our team will reach out and help you move it — rescheduling online yourself is just the fastest option.

After you're scheduled, we send email reminders about outstanding paperwork leading up to your appointment, and our team may also call. If you've already finished everything in the portal, you can disregard them.

• A private space with a stable internet connection.
• Your insurance card and a photo ID.
• A list of any current medications, doses, and supplements.
• The address where you'll be sitting during the visit, in case of an emergency.
• Names of any other clinicians involved in your care.

If you're paying out of pocket, you'll receive a written Good Faith Estimate of expected costs before your visit, and payment is collected before each appointment.

If you're stuck in the portal or something doesn't look right, call our office at (708) 948-7039 or email docs@sanevihs.com. Please don't send medical details by regular email.